Comprehensive Returns & Exchanges

Making Returns Simple

At Cuptify, we want you to love your new drinkware as much as we do. We understand that sometimes, things might not work out as expected, which is why we offer a straightforward 30-day return policy. From the day you receive your item, you have 30 days to decide if it’s right for you. Below are the steps and guidelines to ensure your return is handled promptly and efficiently.

Eligibility Criteria for Returns:

To ensure a smooth return process, we ask that the item you’re returning is in the condition you received it: unused, with all its original tags, and in its original packaging. A receipt or proof of purchase is also required to complete your return. This policy is part of our commitment to ensuring that all our customers are happy with their purchases and that any returns are processed efficiently and fairly.

To qualify for a return, please ensure that:

• The item is in the same condition you received it: unworn or unused, with all original tags attached, and in its original packaging.
• You have the receipt or proof of purchase.

Initiating a Return:

1. Contact Us: To begin the return process, email us at info@cuptify.com. Please include your order number and the reason for the return.
2. Return Authorization: If your return is accepted, we’ll send you a return shipping label and detailed instructions on how and where to send your package.
3. Shipping: Items returned without requesting a return first will not be accepted.

Need Assistance?

If you have any questions about your return, don't hesitate to contact us at info@cuptify.com. We're here to help.

Addressing Damages and Issues

Upon receiving your order, please inspect it right away. If you find any defects, damages, or if you’ve received the wrong item, contact us immediately. We're committed to resolving any issues promptly and ensuring your satisfaction.

Exceptions & Non-Returnable Items

At Cuptify, we take pride in offering personalized and custom drinkware products tailored to your unique preferences. However, there are some exceptions to our return policy:

• Custom and Personalized Products: Due to the bespoke nature of personalized items, we cannot accept returns for any custom drinkware that has been specifically tailored to your request. Please ensure that all personalization details are accurate before finalizing your order.
• Incorrect Orders: If you accidentally ordered the wrong item, you are responsible for the return shipping costs. Once we receive the item in its original condition, we will process your refund. Please make sure to use secure packaging to prevent any damage during transit.

Our goal is to ensure your satisfaction while maintaining the quality and integrity of our products. If you have any questions or concerns about your specific item, please don't hesitate to contact our customer service team for assistance.

Note: Sale items and gift cards are final sale and cannot be returned.

Exchanges

For the quickest service, return the item you have and, once the return is accepted, make a separate purchase for the new item.

Processing Refunds

Once we receive and inspect your return, we'll notify you about the status of your refund. If approved, the refund will be processed to your original payment method. Please note, it may take some time for your bank or credit card company to process and post the refund.